RETURN & EXCHANGE POLICY

# RETURN & EXCHANGE POLICY

## 1. Return Window

You have **30 days** from the delivery date to request a return or exchange.

## 2. Eligibility Criteria

### ✅ Eligible for Return:
- Unworn, unwashed items
- Original tags attached
- Original packaging
- Defective or damaged items

### ❌ NOT Eligible:
- Sale items (final sale)
- Underwear and swimwear
- Accessories (earrings, masks)
- Gift cards
- Items worn or washed

## 3. Return Process

**Step 1:** Log into your account and select the order
**Step 2:** Choose items to return and reason
**Step 3:** Print return label (fee may apply)
**Step 4:** Pack items securely
**Step 5:** Drop off at shipping carrier

## 4. Refund Timeline

| Stage | Timeframe |
|-------|-----------|
| Return shipping | 3-7 days |
| Processing at warehouse | 2-3 business days |
| Refund to original payment | 5-10 business days |
| Bank processing | 2-5 business days |

**Total:** 10-20 business days for refund to appear

## 5. Exchange Policy

- Size exchanges are subject to availability
- Different style? Return and place new order
- Price differences will be adjusted

## 6. Return Shipping Costs

- **Defective items:** Free return shipping
- **Customer change of mind:** Buyer pays return shipping
- **Free returns:** Available for [VIP/Loyalty] members

## 7. How to Initiate a Return

1. Email: x7650128@gmail.com

2. Contact: +1 2703122362